The ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certificate is a free-standing
qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads
to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the
associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry
practices in service management as documented in the ITIL Continual Service Improvement publication.
Target Candidate The course covers the management-level concepts and core information about the supporting activities within continual service improvement (CSI), but not specific details about each of the supporting processes.
The main target candidate for the ITIL Intermediate Qualification: Continual Service Improvement
Certificate includes, but is not restricted to:
• Chief information officers (CIOs)
• Chief technology officers (CTOs)
• Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT audit managers
• IT security managers
• Service test managers and ITSM trainers.
• Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service
lifecycle and how it may be implemented to enhance the quality of IT service provision within an
• IT professionals working within, or about to enter, a CSI environment and requiring a detailed
understanding of the processes, functions and activities involved
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and
wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this
qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for
which the ITIL Expert is a prerequisite.